Zuhajewellery (“we”, “us”, “our”, “Zuhajewellery.com”) wants you to be happy with every purchase. If something goes wrong, or you’re not satisfied, this Refund & Return Policy explains how returns, exchanges, and refunds work on our site.

1. Who we are & how to contact us

If you have any questions about returns or refunds, please reach us at:

2. When you can request a return or refund

You may request a return or refund if:

  1. The item you received is defective, damaged, or materially different from the description or images shown on our website.
  2. The item was wrongly delivered (e.g. wrong model, size, wrong colour, missing parts).
  3. Your request is made within [X] days of receiving the item — we recommend 7 days for jewellery (you can set this per your shipping & delivery timelines). Clothing House+2Mymart.pk+2

If [X] days have passed since delivery, we unfortunately cannot accept returns (unless there is a manufacturing defect and under warranty/guarantee terms).

3. Conditions for eligible returns

To be eligible for a return or refund:

  • The item must be unused, unworn, and in original condition. Jumpseller+2help.barnesandnoble.com+2
  • All original packaging, boxes, tags, and certificates (if any) must be intact.
  • You must provide proof of purchase, like order number or invoice. TermsFeed+1
  • For disputes (defective / damaged / wrong item), please send us photos showing the issue when you contact us.

4. Items not eligible for return or refund

Some items cannot be returned or refunded, including:

  • Jewellery that has been worn or used after delivery.
  • Items with altered packaging / tags removed.
  • Items that are listed as Final Sale / Non-returnable on the product page (if applicable).
  • Customised or customised-to-order jewellery (if you offer custom pieces) — unless the custom piece is defective or incorrect.

5. Return & refund procedure

If you want to return or request a refund:

  1. Contact us within [X] days (e.g. 7 days) after delivery at sales@zuhajewellery.com or via WhatsApp with: your order number, reason for return, and photos (if defective or wrong).
  2. After we approve the return, we will provide you with return instructions, including address for return (or courier pickup if you request).
  3. Return shipping cost will be borne by:
    • Us, if the return is due to our mistake (wrong item, defect, damage, mis-description).
    • You (the customer), if return is for buyer’s remorse (i.e. you simply changed your mind).
  4. Once we receive and inspect the returned item and confirm it meets the return conditions, we will issue a refund or exchange.
  5. Refunds will be issued via the same payment method used for the original purchase (bank transfer, mobile wallet, etc.) — unless otherwise agreed.

6. Timeframe for refunds / exchanges

  • Once we receive the returned item and it passes inspection, we will process your refund or exchange within 5–10 business days. Chargebacks911+1
  • If you paid shipping or return-shipping (in buyer-remorse cases), shipping costs are non-refundable.

7. Faulty or damaged items

If the item you receive is defective, damaged in transit, or materially differs from description:

  • Contact us immediately upon receipt, with photos showing the problem.
  • We will cover return shipping cost.
  • After inspection, we will offer either:
    • Full refund (price + original shipping)
    • Or a replacement item (if you prefer and we have stock)

8. Cancellation before dispatch

If you wish to cancel your order before we dispatch the item, please contact us immediately. If the item has not shipped, we will cancel your order and refund the full amount (including any shipping fees paid).

If the order has already been dispatched, the normal return process must be followed after you receive the item.

9. Exchanges

You may request an exchange instead of a refund (subject to stock availability). The same return conditions apply: item must be unused, with original packaging and tags.

If the new item’s price is higher, you will need to pay the difference; if it’s lower, we will refund the difference after we receive the returned item.

10. Non-delivery or missing items

In case of non-delivery – you paid but haven’t received your order — contact us within 7 days of expected delivery date. We’ll investigate with the courier, and if confirmed lost or undelivered, we’ll issue a full refund.

11. Why we have this policy (for you & for us)

A clear return & refund policy:

  • Builds customer trust and confidence when buying online. corp.narvar.com+1
  • Helps avoid misunderstanding, disputes, and protects both buyer and seller.
  • Ensures that returned jewellery remains in resalable condition — important for hygiene, quality assurance and fairness.

12. Policy updates

We may update this Refund & Return Policy from time to time. Updated policy will include a new “Last updated” date. Continued use of the website after changes will mean acceptance of the new terms.

13. Contact us for return or refund requests

For any queries, return or refund requests, please contact us:

  • Email: sales@zuhajewellery.com
  • Phone / WhatsApp: +92 322 8201055

Please provide your order number, reason for return, and relevant photos if applicable — this will help us process your request as quickly as possible.