Shipping & Delivery Policy - Zuha Jewellery

Your Jewelry, Delivered Safe & Fast Across Pakistan

At Zuha Jewellery, we understand that waiting for your beautiful jewelry can be as exciting as wearing it. That's why we've built a delivery system designed to get your orders to you quickly, safely, and affordably, whether you're in Karachi, Lahore, Islamabad, or any corner of Pakistan.

Nationwide Delivery Coverage

We proudly deliver to every major city and town across Pakistan:

Major Cities (1-3 Business Days)

• Karachi - Same-day dispatch for orders placed before 2 PM
• Lahore - Express delivery available
• Islamabad & Rawalpindi - Fast twin-city service
• Faisalabad - Quick delivery to textile capital
• Multan - Reliable courier service
• Gujranwala - Prompt delivery guaranteed
• Peshawar - Secure delivery service
• Quetta - Extended reach coverage
• Sialkot - Same-province fast delivery
• Hyderabad - Express Sindh delivery

Other Cities (2-5 Business Days)

We deliver to all cities including Bahawalpur, Sargodha, Sukkur, Larkana, Mardan, Gujrat, Sahiwal, Jhang, Sheikhupura, Rahim Yar Khan, and every town in between.

Remote Areas (3-7 Business Days)

Even if you're in smaller towns or remote locations, we ensure your jewelry reaches you safely through our trusted courier partners.

Shipping Charges & Free Delivery

Standard Delivery Rates

• Orders under Rs. 50,000: Shipping charges apply (calculated at checkout based on your location)
• Orders Rs. 50,000 and above: FREE SHIPPING across Pakistan 🎉

Express Delivery

For urgent orders, express delivery options are available for select cities. Contact us on WhatsApp at +92 322 8201055 for express service.

Processing & Dispatch Timeline

Order Processing

• In-Stock Items: Orders are processed within 24 hours (1 business day)
• Same-Day Dispatch: Orders placed before 2 PM in Karachi are dispatched the same day
• Weekend Orders: Orders placed on Friday evening or Saturday are processed on Monday

Bridal Sets & Custom Orders

Some bridal jewelry sets may require 2-3 business days for quality checks and packaging. We'll notify you if your order needs additional processing time.

Tracking Information

Once your order is dispatched, you'll receive:

• Tracking Number via SMS and WhatsApp
• Courier Company Details
• Estimated Delivery Date
• Real-time Updates until delivery

Our Delivery Partners

We work with Pakistan's most reliable courier companies to ensure safe delivery:

• TCS - Our primary courier for nationwide coverage
• Leopards Courier - Fast delivery to major cities
• M&P Express - Reliable service across Pakistan
• PostEx - Efficient delivery network
• Trax - Quick dispatch options

All couriers are insured for your peace of mind.

Delivery Process: What to Expect

Step 1: Order Confirmation

You'll receive an order confirmation email and WhatsApp message within 30 minutes of placing your order.

Step 2: Quality Check & Packaging

Your jewelry undergoes final quality inspection and is packaged securely in our signature Zuha Jewellery box with protective padding.

Step 3: Dispatch Notification

When your order leaves our Karachi store, you'll receive:

• Dispatch confirmation
• Tracking number
• Expected delivery date

Step 4: In-Transit Updates

Track your order in real-time through the courier's tracking system. We also monitor deliveries to ensure smooth transit.

Step 5: Delivery Attempt

Our courier partner will:

• Call you before delivery
• Deliver to your provided address
• Require signature upon receipt

Step 6: Delivered!

Your jewelry arrives safely. We'll follow up to ensure you're happy with your purchase.

Delivery to Your City

Karachi Customers

• Same-Day Delivery Available: For orders placed before 2 PM in Karachi (within city limits)
• Next-Day Delivery: Standard for all Karachi orders
• Hand Delivery Option: Available for high-value orders in Karachi (contact us for details)
• Store Pickup: Visit our Saddar showroom at Office 412, Javeria Crown, Raja Ghazanfar Ali Road

Lahore, Islamabad & Major Cities

• Express Delivery: 1-2 business days
• Standard Delivery: 2-3 business days
• Reliable morning or afternoon time slots

Interior Sindh & Punjab

Cities like Hyderabad, Multan, Faisalabad, Gujranwala, Bahawalpur, Sargodha:

• Delivery Time: 2-4 business days
• All packages fully tracked and insured

KPK & Balochistan

Peshawar, Quetta, Mardan, and surrounding areas:

• Delivery Time: 3-5 business days
• Secure handling through verified courier networks

Cash on Delivery (COD) - Pay When You Receive

We offer Cash on Delivery (COD) across Pakistan for your convenience:

How COD Works

1. Place your order online at zuhajewellery.com
2. Select "Cash on Delivery" at checkout
3. Receive your jewelry at your doorstep
4. Inspect the package in front of the courier
5. Pay the exact order amount in cash

COD Terms

• Available for orders up to Rs. 100,000
• Valid CNIC may be required by courier
• Please keep exact amount ready for smooth delivery
• COD charges may apply based on your location (shown at checkout)

Why We Offer COD

We understand that online shopping requires trust. COD lets you see and verify your jewelry before paying, making your purchase completely risk-free.

Packaging & Product Safety

Your jewelry deserves the best care during transit:

Secure Packaging

• Premium Jewelry Box: Each piece arrives in our signature Zuha Jewellery box
• Protective Padding: Multiple layers of bubble wrap and foam
• Sealed Packaging: Tamper-proof sealing for security
• Moisture Protection: Special packaging for silver jewelry
• Certificate of Authenticity: Included with premium pieces

Bridal Sets Special Packaging

• Extra protective casing for delicate pieces
• Each component individually wrapped
• Complimentary storage box included

International Shipping

Currently, we deliver within Pakistan only. For international orders, please contact us at sales@zuhajewellery.com or WhatsApp +92 322 8201055. We're working on expanding our delivery network globally.

Delivery Issues & Resolution

What If I'm Not Available?

• Courier will attempt delivery 2-3 times
• You'll receive call notifications before each attempt
• Package can be held at courier office for pickup
• Alternate delivery address can be arranged

Delayed Delivery

While rare, delays can happen due to:

• Weather conditions
• Public holidays
• Remote locations
• Courier operational issues

If your order is delayed beyond the estimated time:

• Contact us immediately on WhatsApp: +92 322 8201055
• We'll track your package and coordinate with courier
• Get real-time updates until delivery

Damaged or Missing Package

In the unlikely event of damage or loss:

• Inspect package before accepting delivery
• Report any damage immediately to courier and us
• We'll arrange replacement or full refund
• All shipments are insured

Important: Do not accept damaged packages. Refuse delivery and contact us immediately.

Return & Exchange Shipping

Return Process

If you need to return or exchange an item:

1. Contact us within 7 days of delivery
2. We'll provide return instructions and address
3. Send item back in original packaging
4. We'll arrange courier pickup from major cities

Return Shipping Costs

• Defective/Wrong Item: We cover return shipping
• Change of Mind: Customer covers return shipping
• Exchanges: Free return shipping for exchanges

See our Refund & Returns Policy for complete details.

Order Tracking & Support

Track Your Order

1. Via SMS/WhatsApp: Use the tracking number sent to you
2. Courier Website: Enter tracking number on courier's website
3. Contact Us: WhatsApp us for manual tracking updates

Customer Support Hours

• Monday - Saturday: 10:00 AM - 8:00 PM (PST)
• Sunday: 12:00 PM - 6:00 PM (PST)
• WhatsApp: +92 322 8201055 (24/7 message support)
• Email: sales@zuhajewellery.com
• Phone: 0322-8201055

Wedding Season Rush Deliveries

Peak Wedding Seasons (October - March)

During Pakistani wedding season, order volumes increase significantly:

• Place orders at least 7-10 days before your event
• Express delivery available for urgent requirements
• Bridal sets may need 5-7 days processing
• Contact us for rush orders - we'll do our best to accommodate

Last-Minute Orders

Need jewelry urgently?

• WhatsApp us immediately: +92 322 8201055
• We offer same-day delivery in Karachi for select items
• Express delivery to Lahore/Islamabad available
• Hand delivery option for high-value rush orders in Karachi

Bulk Orders & Corporate Gifts

Special Delivery Services

For bulk orders (10+ pieces) or corporate gifting:

• Customized delivery schedules
• Multiple delivery addresses supported
• Special packaging options available
• Dedicated coordination manager assigned

Contact: sales@zuhajewellery.com or WhatsApp +92 322 8201055

Gift Delivery Services

Send Directly to Your Loved Ones

• Add gift message at checkout (free)
• Premium gift wrapping available
• Recipient name and address on package
• Prices hidden from recipient
• Greeting card included (on request)

Perfect for:

• Birthday surprises in Lahore, Karachi, Islamabad
• Anniversary gifts across Pakistan
• Long-distance relationships
• Special occasions anywhere in Pakistan

Delivery FAQs

Q: How long does delivery take to Karachi? 

A: Standard delivery within Karachi is 1-2 business days. Same-day delivery available for orders before 2 PM.

Q: Do you deliver to small towns? 

A: Yes! We deliver to every city and town in Pakistan, though remote areas may take 3-7 business days.

Q: Is there a weight limit on free shipping? 

A: No weight limit. All orders over Rs. 50,000 get free shipping regardless of weight or item count.

Q: Can I change my delivery address after ordering? 

A: Yes, contact us immediately on WhatsApp before dispatch. Address changes after dispatch require courier coordination.

Contact Us for Delivery Queries

Store Address: Office 412, Javeria Crown Raja Ghazanfar Ali Road, Saddar Karachi, Pakistan

Customer Service:

• WhatsApp: +92 322 8201055 (Recommended for fastest response)
• Phone: 0322-8201055
• Email: sales@zuhajewellery.com

Store Hours: Monday - Saturday: 10:00 AM - 8:00 PM Sunday: 12:00 PM - 6:00 PM

Our Delivery Promise

At Zuha Jewellery, your satisfaction is our priority. We promise:

• Safe delivery of every order
• Transparent communication throughout
• Quick resolution of any issues
• Quality jewelry that arrives as beautiful as shown online

Experience hassle-free jewelry shopping across Pakistan. Order now and let us deliver beauty to your doorstep!