Privacy Policy – Zuhajewellery

Zuhajewellery (“Zuhajewellery”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your data when you visit https://zuhajewellery.com/, interact with us on social media, or purchase jewellery and related products from us online.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Who we are & how to contact us

Zuhajewellery is an online jewellery store based in Pakistan, offering silver and gold-plated jewellery and accessories.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

(If you have a full postal address, add it here.)

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect:

  • When you browse or use https://zuhajewellery.com/
  • When you create an account, place an order or request a refund
  • When you contact us via email, phone, WhatsApp or social media
  • When you subscribe to our marketing communications (e.g. newsletter)

It does not cover third-party websites or services that may be linked to our site. We recommend you review their privacy policies separately.

3. The legal context in Pakistan

Pakistan does not yet have a single, comprehensive data protection law. However:

  • The Prevention of Electronic Crimes Act 2016 (PECA) criminalises unauthorised access, copying or transmission of personal data and certain electronic crimes. DLA Piper Data Protection+1
  • A Personal Data Protection Bill has been drafted to regulate the collection, processing and disclosure of personal data and may become law in the near future. ICLG International Business Reports+1

We aim to follow good international privacy practices (such as transparency, data minimisation and purpose limitation) so that your data is handled responsibly now and compliant with future Pakistani legislation.

4. What information we collect

The information we collect depends on how you interact with us. We may collect:

4.1 Information you provide directly

  • Identity & contact details
    • Name
    • Email address
    • Mobile number
    • Shipping address and billing address
  • Account details
    • Username and password (if you create an account)
  • Order & payment details
    • Products you purchase, order numbers and transaction history
    • Preferred payment method and limited payment details
    • We do not store full card numbers or CVV codes; these are processed securely by our payment gateway / bank.
  • Communications
    • Messages you send us via email, WhatsApp, contact forms or social media
    • Feedback, reviews or responses to surveys/promotions

4.2 Information collected automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • Device type, browser type and version
  • Pages viewed, time spent on pages and referring site
  • Clicks, scrolls and other usage data

This is usually collected through cookies and similar technologies (see section 7).

4.3 Information from third parties

We may receive limited information about you from:

  • Payment processors (confirmation of payment status)
  • Courier and logistics partners (delivery updates, failed deliveries)
  • Social media platforms if you interact with our ads or posts

5. How we use your information

We use your information for the following purposes:

  1. To process and deliver your orders
    • Managing payments, fees and charges
    • Arranging shipping and delivery
    • Sending order and delivery confirmations
  2. To create and manage your account
    • Allowing you to view order history and saved addresses
    • Maintaining login and security features
  3. To communicate with you
    • Responding to your questions, complaints and support requests
    • Sending important service messages (order status, refunds, security updates)
  4. To personalise your shopping experience
    • Showing relevant products, content and offers
    • Remembering your preferences and recently viewed products
  5. For marketing (with your consent, where required)
    • Sending newsletters, promotions and updates about our collections
    • Showing offers on social media or other platforms
  6. You can opt out of marketing communications at any time (see section 10).
  7. To improve our website and services
    • Analysing how visitors use our site
    • Fixing bugs, improving performance and updating design
  8. For security and fraud prevention
    • Detecting and investigating suspicious activity
    • Protecting our website, customers and business
  9. To comply with legal obligations

6. Legal bases for processing

While Pakistan’s formal data protection law is still in development, we process your data based on the following principles commonly recognised in privacy frameworks:

  • Contractual necessity – to process and deliver your orders, payments and refunds.
  • Consent – for optional activities like marketing communications and certain cookies.
  • Legitimate interests – to improve our services, prevent fraud and protect our business, provided these interests are balanced with your privacy rights.
  • Legal obligations – to comply with applicable Pakistani laws and regulatory requirements.

7. Cookies and similar technologies

Our website uses cookies and similar tracking technologies to:

  • Remember items in your cart
  • Keep you logged in
  • Analyse site traffic and performance
  • Support advertising or remarketing (for example, via Meta or Google, if enabled)

When you first visit our site, we may display a cookie banner allowing you to accept or manage cookies. You can also adjust cookie settings through your browser.

If you disable cookies, some parts of the website may not function correctly (e.g. cart and checkout).

8. How we share your information

We do not sell your personal data. However, we may share your information with:

  1. Service providers / vendors
    • Payment gateways and banks
    • Courier and logistics partners
    • Hosting providers and IT support
    • Email/SMS service providers
    • Analytics and advertising partners (where enabled)

These parties only receive the information necessary to perform their services and are expected to protect it appropriately.

  1. Professional advisers
    • Lawyers, auditors or consultants, where reasonably necessary.
  2. Government authorities and law enforcement
  3. Business transfers
    • If we sell, merge, or reorganise our business, your data may be transferred as part of that transaction, subject to appropriate confidentiality protections.

9. International transfers

Our website hosting, email services, payment processors or analytics tools may be located outside Pakistan. This means your personal information could be stored or processed in other countries with different data-protection standards.

Where we transfer data internationally, we aim to work with reputable providers and take reasonable steps to ensure your information is treated securely and in line with this Privacy Policy.

10. Your rights & choices

Subject to applicable Pakistani law, you may have the following rights in relation to your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data where it is no longer needed, subject to legal retention requirements. Nestlé Pakistan+1
  • Restriction or objection: Object to certain types of processing (such as direct marketing) or ask us to limit how we use your data.
  • Withdraw consent: Where we rely on consent (e.g. for marketing), you can withdraw it at any time.

To exercise any of these rights, please contact us at sales@zuhajewellery.com with sufficient details to identify you and your request.

We may need to verify your identity before responding. Some rights may be limited where we have overriding legal obligations or legitimate interests.

11. How long we keep your data

We keep your personal data only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Provide you with products and services
  • Comply with legal, accounting or reporting requirements

In general:

  • Order and transaction records are kept for a period required by tax and commercial law.
  • Account information is kept while your account remains active.
  • Marketing information is retained until you unsubscribe or we no longer need it.

When data is no longer required, we will delete it or anonymise it.

12. Security of your information

We use reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration, including:

  • Secure hosting environment
  • HTTPS (SSL) encryption on our website
  • Limited access to personal data on a need-to-know basis
  • Using reputable payment gateways that comply with industry security standards (e.g. PCI-DSS). m3tech.com.pk+1

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your data as best we reasonably can.

13. Children’s privacy

Our website and products are intended for adults and are not targeted at children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove that data.

14. Third-party websites & social media

Our website may contain links to other websites or platforms (for example, Instagram, Facebook, TikTok or payment providers). These sites are not controlled by Zuhajewellery, and their privacy practices may differ from ours.

We encourage you to read the privacy policies of every website you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • Updates in Pakistani laws or regulations
  • New features or services on our website

When we make significant changes, we will update the “Last updated” date at the top of this page and may notify you by email or a notice on our website.

16. How to contact us or make a complaint

If you have any questions, concerns or complaints about how we handle your personal data, please contact us first so we can try to resolve the issue:

  • Email: sales@zuhajewellery.com
  • Phone/WhatsApp: +92 322 8201055

If you believe your privacy rights have been violated under Pakistani law, you may also have the right to raise the matter with relevant authorities once a data-protection regulator is formally established in Pakistan.